Refund policy

Faulty Products:

If you've been unlucky enough to receive a faulty product, you can contact us, and we’ll take you through the process of returning a faulty item. Items sent back to us without first contacting us will not be accepted.

To contact us, email contact@toys-4u.co.uk or call us on                01803 395775.

To ensure a fast resolution, we are now asking that you send us photos of any damage where possible. For items over £100 it would be great if you could take a video of the fault on your phone and send to us. In many cases we can find a solution with you over the phone and avoid you the hassle of needing to send the product back.

Refunds/exchanges are subject to reasonable expectation of performance and fair use in accordance with the manufacturer’s instructions. Any item found to have been damaged during use, rather than faulty, will be returned to you.

Once inspected, if the item is within our 30-day return policy, you will have the option of a full refund or exchange. Outside of this, in the event the fault cannot be rectified, an exchange will be provided.

Damage and issues:

Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item ,so we can evaluate the issue and make it right.

Unwanted Products:

It’s important to us that you’re happy with anything you buy from toys-4u so we will accept returns of unwanted items for up to 30 days from the date you receive the item (product exclusions apply*). The process is simple and all you pay for is the postage costs of returning the goods.

• Please be careful with the products we send you: To be eligible for a return, your item must be in the same condition you received it, unopened and unused, if they’re not still in their original and unopened condition we might not be able to refund you in full and we hate doing that.
• We must receive the returned item within 30 days of delivery.
• We’ll process the refund against the card or account (such as PayPal) which you used to pay for your order (excluding delivery costs).
• Please note that we cannot accept returns for unwanted personalised items, which are exempt from distance selling regulations.
• Please contact us first to request a return. Items sent back to us without requesting a return will not be accepted.

          To make a return please use the address below:

• toys-4u Returns, 83 Broadpark Road, Livermead, Torquay, S.Devon, TQ2 6UU
• Please remember to obtain a proof of postage receipt from the post office; for high value items we would recommend using an insured service as the goods are your responsibility until they have been received by us.
• Please note that unfortunately we are unable to issue a refund for any items found to have been damaged during use.
•  You can always contact us for any return question at contact@toys-4u.co.uk or alternatively call 01803 395775